IT system that manages and records lists of requests for assistance and problems. Enter a ticket to expose a problem and our support network will trace all the steps, notifying the user, via email, of the status of the ticket.
Each support request is assigned a unique ticket number that can be used to track progress and responses online. It is also possible to consult the archives and the complete history of all your support requests.
A valid email address is required to submit a ticket. We guarantee an answer, in many cases decisive, within 24h / 48h following receipt of the ticket, from Monday to Friday excluding holidays.
Each support request is assigned a unique ticket number that can be used to track progress and responses online. It is also possible to consult the archives and the complete history of all your support requests.
A valid email address is required to submit a ticket. We guarantee an answer, in many cases decisive, within 24h / 48h following receipt of the ticket, from Monday to Friday excluding holidays.